Verisign customer service

Verisign has transferred someone's domain name without permission.  Someone in Berlin faxed a registration in (for a domain that was already registered, and not due to expire for a while yet) and Verisign/Network Solutions handed it over, no questions asked.

To quote the original owner, Leslie Harpold:

NetSol admits the screw up is their fault, but that doesn't mean they're willing to wrest it out of the new registrant's grimy hands, because they can't find the domain's record of release even though NetSol admits it wasn't due for renewal until June. I might not ever get it back.

"Can't find" the records?  The whole point of being a registrar is keeping records of who owns what and for how long.